Prople in Large City Tend to Wrtie More Reviews on Yelp

To say that customer reviews are powerful is an understatement.

A few sentences in a review can have more influence on consumers than an entire website. A difference of one star—or even a one-half-star—tin can be all it takes for a shopper to choose a competitor over yous. Not to mention that reviews are the top local SEO ranking factor.

But in guild to get those sentences or that actress star, you need to ask your customers for reviews. This can feel awkward or self-serving, just the truth is that people mostly dear to share their opinions; they only need that actress nudge.

In this guide, I'm going to testify yous why and how to ask for client reviews in a variety of scenarios—with examples and templates to make your life easier!

Table of contents

• Why enquire for reviews?
• How to inquire for reviews in person
• How to ask for reviews over the phone
• How to ask for reviews via text
• How to ask for reviews with email
• How to ask for reviews mail-purchase
• How to ask for reviews with your website
• How to ask vendors for reviews
• How to ask for reviews on social media
  
• How not to ask for reviews
• Final tips on request for reviews

Why inquire for reviews?

Yous tin already attest to the ability of customer reviews from your own shopping experiences. Think about the number of times you've chosen a business either because of what its reviews said or merely because it had reviews. Or mayhap you were never on the fence at all, because you knew exactly what you wanted to buy because you heard great things about it from someone you know.

The fact of the affair is, what other people have to say most your business carries more weight than what you have to say most your business, even if they are consummate strangers. Non convinced? Consider these online review stats:

• 84% of consumers trust online reviews as much equally personal recommendations.
• Improving your review star rating past 1.5 could equal 13,000 more than leads.
• Every one-star increase in a Yelp rating leads to a 5-nine% increase in revenue.

If that is not plenty to get you to leave your condolement zone and commencement collecting reviews for your own business organisation, here are some more stats that might requite you the boost you need:

• Consumers are willing. A BrightLocal study showed that 76% of those who are asked to leave reviews go along to do and then.
• Consumers find reviews helpful. In a study conducted by Podium, 93% of consumers said that online reviews for local businesses are as helpful every bit product reviews on sites like Amazon.
• Consumers seek out reviews. Co-ordinate to BrightLocal, 98% of consumers read online reviews for local businesses.

How to inquire customers for reviews

Whether you're looking to become more than Google reviews, improve your Yelp ratings, go 5 stars on Facebook, or ramp upwardly your Amazon reviews, there are a diverseness of ways to ask for them, including:

• In person
• Over the phone (or via text)
• Through your website (ideally, a reviews page)
• Via electronic mail (electronic mail blast, personal email, company email, e-mail signatures)
• Via social media (direct message or mail service)
• Via thanks pages
• On receipts/invoices
• More

Nosotros'll exist covering all of these and more in this mail, merely remember that you lot don't take to stick with just i method of request customers for reviews. In fact, you should have a few strategies running at once to ensure a steady stream of feedback is coming in about your business concern. Multiple and recent reviews assistance earn you more than trust from customers and too help your business to rank higher in search results
.

How to inquire for a review in person

Asking for a review in person can be intimidating, but it is the about constructive approach. If the opportunity presents itself, seize it!

Ask in response to praise

The easiest scenario would be that of a customer who approaches yous with unsolicited praise. In this case, limited your appreciation for their taking the time to provide the feedback, and so brand the suggestion. For example:

Happy customer: [singing your praises]

You: That is so great to hear. We really try our best to [do what yous're being praised for]. And give thanks you so much for taking the time to share your feedback.

Client: For sure, thank you for providing such not bad service!

You: You know, if you could write what you but said in a review on [platform], that would be awesome. Those kinds of comments really assist prospective customers to feel more than confident in choosing u.s..

Customer: Sure!

You: Practice you know how to do it?

Create opportunities with chat

You don't have to wait for a customer to come to you lot to ask them for a review. More often than not you'll need to strike upwardly a conversation with them that volition provide the opportunity. Y'all tin do and then past asking questions about their experience with your store, services, or products upon checkout. Proficient questions include:

• Did you notice everything you were looking for today?
• Is this your get-go time [using the production you're about to purchase]?
• How is that [product you're purchasing]? I've tried [a similar product] but I have yet to try this one for myself.
• I hope yous had a adept experience with us…anything nosotros could improve or that you liked?

Don't force it

Important: Don't enquire for a review upon a customer'south get-go positive remark nearly your business. This volition render your conversation ingenuine and you will come up off as non caring virtually their experience just rather only near getting the review. Reviews improve your reputation, but you won't become any (and your reputation will plummet) if yous don't ask in the right manner.

Instead, get a read on the customer. If their response is short and indicative that they don't feel similar talking, don't force it. If they respond positively and offering more information or feedback, continue the conversation. As it comes to a shut, ask them for the review. For example:

"Well hey, thanks for the feedback. We love sharing that kind of stuff with potential customers so they tin feel more confident virtually choosing us. If you're comfy with it, information technology'd be awesome if you could share any of what yous said to me in a [platform proper noun] review."

How to ask clients for reviews over the telephone

If you own or operate a business that is customer support-heavy, y'all and your employees can notice enough of opportunities to ask clients for reviews over the phone. But choose who you're asking wisely. If you've just helped a client through a long or difficult problem, it's probably not best to ask them for a review.

Withal, if you take a cocky-proclaimed satisfied customer (ideally if they express gratitude for your assist), this is a great time to ask for a review.

"I'm glad we were able to assist you today and we so appreciate your business. If you lot accept the time and wouldn't listen, we'd love it if you lot shared this experience on [review platform of your pick]. People really like to run across that they'll get the support they need should an upshot with our services arise, customer accounts, of course, are the best way to evidence that."

Yous'll make your client feel appreciated and valued which non merely increases client loyalty just volition also increase the chances of them actually giving you that review.

How to enquire for reviews via text

Text message communication is increasingly popular for businesses today, and you have ii options if you go this route.

Personal request

Business: Hi Mike. Nosotros just completed your spring lawn cleanup. Looks keen, bring on some pelting!

Mike: Appreciate information technology. Can y'all email me the invoice?

Business: Y'all bet, I'll send information technology tonight. After looking over the k, I'd love to get your feedback in a Google or Facebook review if you have threescore seconds. Just click here: [link].

Epitome source

SMS service

There are also SMS review request services that can set automatic texts later appointments and purchases.

Thank you for visiting [business name]! Share your feedback at [link]. [We actually read it!]

Paradigm source

How to inquire for reviews via email

Using email to ask for reviews is a solid approach for businesses. First of all, it's still a bully channel for communicating with your customers: 91% of consumers open their email on a daily basis, and 58% of consumers check their email before doing anything else online. Second, you lot tin include the link to the review platform right in the e-mail and even test out different formats and language.

Y'all can ask for reviews via electronic mail in the form of an email blast or personal email.  You may want to do one broad email or segment information technology out every bit you see fit. Here are some simple templates to follow.

Review request email template #i

Hey everyone!

Positive reviews from awesome customers similar yous assist other [athletes, parents, artists, ec] just like you to experience confident almost choosing [business name]. Could you take 60 seconds to go to [link to review platform] and share your happy experiences?

We will exist forever grateful. Give thanks you in advance for helping us out!

Review request electronic mail template #2

Hey everyone,

Did you know that the number of [business name] fans has doubled since last year? Nosotros must be doing something right! And any that is, we want to go on doing it. So tell the states!

If you lot have 90 seconds today, we would love it if you went to [platform] and wrote a review. A few sentences is all it takes! This enables us to continue providing the best experience possible for yous, and helps others empathise how [ business concern name] can make their life easier.

Thank you in advance!

Review request email template #iii

Honey [first proper noun]

Cheers for your recent purchase. Nosotros promise you love it! If you lot do, would you consider leaving us a [platform] review? This helps us to go on providing great products and helps others like you lot to find the states and brand confident [item] decisions.

Cheers in advance!

Review request email template #iv

Goose egg can brand a customer feel quite as appreciated as when they receive a personal email from the business owner. Choose a scattering of loyal customers who accept done a peachy deal of business with you, or customers with whom you're hoping to cultivate lasting relationships, and transport them a personal notation thanking them for their concern and request for the review.

Hi [first name],

Nosotros take a quick favor to inquire. Would you mind heading to [platform] and writing a quick review?

Reviews help u.s.a. keep upwards with your needs and they also help others like you to make confident decisions virtually [your topic].

Review or not, we still love you!

Hoping to see your smiling face soon,

[Name]

Visitor-wide email

Involve your employees in the process. Stress the importance of client reviews to your staff and ask that they send personal emails to customers. Let them know that they would be personally contributing to the growth of your organization and they'll feel empowered to participate in the initiative.

How to ask for reviews post-purchase

For some businesses, asking for a review immediately after their purchase makes sense, while others may want to wait to give the customer time to use information technology. Exist sure to cater your post-purchase review requests appropriately.

Thanks cards

With a design tool like Canva, y'all tin can easily create picayune cards to get in your product packaging, attached to receipts, or next to the mints that encourage reviews. The carte du jour tin say something similar:

• "Did you bask working with us? Exit a review!"
• "How did nosotros do? Let us know by leaving a review at [link]!"
• "Got feedback? We'd love to hear information technology! You lot tin leave us a review at [link]."

Purchase confirmation emails

Post-purchase trigger emails are not bad places to ask for reviews. Here are two short and sweet ways to request reviews or feedback in your subsequently-buy thanks pages:

"Thank you for your purchase! If yous enjoyed your shopping experience, tell us (and others) about information technology!"

"Thank you for your purchase! If y'all are happy with your [new production], please take a minute to review information technology here [link to review platform]."

Chewy'due south electronic mail is a great example of providing the actual items the customer purchased and a link to review each.

We'd love to hear how yous and your pet enjoyed these products. Please leave a review so we tin share it with other pet parents just like you.

And I peculiarly similar this one by Biscuiteers because they include others' reviews. This helps give customers a starting point and so they're not starting from scratch.

Cheers so much for your contempo order. Buying pressies should be adept fun and we're curious to find how easy you establish it. If you can spare a few minutes to leave us a review we'd be super grateful!

How to ask for reviews on your website

You tin can include a CTA to leave a review in diverse places on your website, but many businesses do good from having a dedicated reviews or testimonials page accessible via their main navigation (as this is i of the first things a prospective customer seeks out when considering a business).

Have a "leave us a review" page

In the example below, this concern has a review item in their main navigation, with the ability to read and leave reviews.

In the "leave a review" page, you're asked to give a thumbs up or a thumbs downwards. Once you hit the thumbs up, yous're prompted to leave a Google review.

Include existing reviews

Be sure to accept a folio that show existing reviews, or to include them right on your "leave a review" page. This shows people how short their review can be and gives them a starting betoken.

Many content direction systems have a plugin or script that allows yous to aggregate your reviews from other platforms into a feed on this page. Just you tin also add them manually. Either way, it is best to have the reviews appear on the page in text form (as opposed to screenshot or image). This is because reviews are oftentimes packed with important keywords that tin can boost your SEO, but Google won't pick up on these words if they're in prototype form.

How to ask for reviews from vendors

If you do a lot of B2B work, consider your vendors and partners for reviews. Other business owners understand the value of a review, and leaving ane on their website or listing may be enough to become one from them without fifty-fifty asking.

However, in that location are opportunities to enquire for reviews from them likewise. If you find yourself in a meeting with a client or a concern partner, don't be afraid to simply say,

"Mr. Smith, I really have enjoyed working with you on this project and value your insight. Would yous be willing to share your experience with our company past contributing a short review for our testimonial folio?"

Or

"Positive feedback from not merely customers, only also the partners nosotros work with really helps us to continue attracting more swell customers and partners such as yourself. If you wouldn't mind leaving a review, we would really appreciate that."

How to inquire for reviews on social media

You tin enquire for reviews on any social media platform, but Facebook should be your tiptop priority since it'due south a acme review site.

Ask and include a link

What better way to get Facebook reviews than via Facebook mail? In the simple example below, this insurance agency writes:

Nosotros L❤️ VE our customers! If you want to show united states of america some dearest, go out us a review!

Create posts out of existing reviews

The other way to go is to share reviews on your feed as they come in, like this local business does below. You tin e'er add a link for customers to leave their ain reviews.

How not to ask for reviews

While you are encouraged to ask for reviews, at that place is a right and a incorrect way to go well-nigh it. Here are some approaches you lot should avoid.

Incentivizing with gifts or discounts

Y'all should non, under whatever circumstances, offer a disbelieve or free gift in exchange for leaving reviews. This is against the terms and conditions of many review platforms similar Yelp and Google, and can lead to a high book of low-quality or star-only reviews (with no text). The purpose of reviews is not primarily to benefit the business organisation just to empower prospective customers to make informed decisions.

Even so, a pay-it-forward campaign similar the 1 beneath would be perfectly suitable. It reads:

For every review we receive we volition donate up to $10 to the Brand-A-Wish Foundation

Ownership reviews

Once more, this policy is in identify to go on review platforms honest and authentic.

Asking apologetically

Don't be afraid to enquire for reviews. People (as mentioned above, 67% of people) are generally willing to go out reviews. People like being heard, and will exist extra willing to lend their voice to a company they feel has met their expectations, as a mode of returning the favor. Plus, you are empowering them to requite other consumers just like them the confidence to make an informed decision

Non responding to reviews

Don't forget to respond to reviews. Beginning off, this is a mode of acknowledging and expressing appreciation for the customer' taking the fourth dimension to do so. Second, this can aid you to build customer relationships and retain more of them. Finally, it shows the rest of the public that yous are circumspect to the voices of your customers. Responding too builds engagement and activeness on your listing, which Google takes into business relationship when ranking business listings.

Final tips on asking for customer reviews

There are many ways to inquire for reviews, but the almost constructive method and/or platform will be different for each business. As mentioned higher up, your all-time bet is to take a few strategies in identify at once, and to experiment with item methods to find out which 1(southward) work best for you! Only recall these fundamental takeaways:

• Reviews aren't selfish; they empower your customers to help other consumers make smart and confident decisions.
• Exist genuine and don't force it.
• Go along email correspondence curt and sweet. The faster the e-mail reads, the easier they'll perceive the process to exist (a copywriting psychology principle!).
• Make information technology every bit easy as possible for the client to leave a review (including using brusque, easy-to-remember links for printed materials).
• Remember that customers are willing to go out reviews.
• Reply to reviews, good and bad!

A steady stream of good-quality reviews is essential for your reputation, ranking, and ultimately fifty-fifty your revenue. So follow these tips and become a review strategy in identify asap!

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Source: https://www.wordstream.com/blog/ws/2020/07/16/how-to-ask-for-reviews

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